Service Level Aggreement

To properly claim SLA credit that is due the owner of the account must open a ticket requesting SLA credit within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and credit will be issued accordingly. SLA credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the SLA claims.

SLA Credit Schedule
(% based on one billing period - 720 service hours)

99.9% - Guaranteed
99.8% - 10%
99.7% - 20%
99.6% - 30%
99.5% - 40%
99.4% - 50%
99.3% - 60%
99.2% - 70%
99.1% - 80%
99.0% - 90%
Less than 99% - 100%